FAQ

FREQUENTLY ASKED QUESTIONS.

GENERAL QUESTIONS

Select items:
Search for the items you wish to purchase and click the “Add to cart” button. If this button is not available, it means, unfortunately, that the desired item is out of stock. After you have added all the desired items to your cart, click on “Shopping Cart” and then “Checkout”.

Login:
You do not need to register in order to order from Miloon.eu. If you have already registered, you can log in by entering your e-mail address and password. Then you can access your customer account and view your orders.

Enter your address:
In the next step you are asked to enter your address. Make sure that the name you enter is identical to the name on the doorbell and intercom. If you enter your phone number, we can call you if there are any problems. The tax code is not obligatory.

Payment:
Choose your desired method of payment. In addition to the billing address, you can also enter a different shipping address.

Confirmation:
You now see a summary of all your order data. If everything is correct, click “Complete order” to complete your order. You will immediately receive an order confirmation by e-mail. When your order has been shipped, you will also receive a shipping confirmation email and a whatsapp message.

Find answers on shipping and transit times here: https://www.miloon.eu/en/costi-di-spedizione/

Paypal.

Once you have completed your order, you will be redirected to the PayPal website via a secure connection (SSL). On PayPal you can pay by Visa, MasterCard, American Express, Postepay direct debit or Giropay. In order to make a payment, you must have a PayPal account. If you do not have or do not wish to create a PayPal account, you can pay by credit card or direct debit using guest access to PayPal.

Credit Card.

Payment can be made by Visa, Maestro, MasterCard or American Express and Postepay. Processing of the credit card data takes place via a secure connection (SSL).

Apple Pay.

You can pay via Apple Pay directly from your Smartphone on the shopping cart page.

Klarna (3 interest-free instalments by credit or debit card).

Pay in 3 interest-free instalments to spread the cost over time.

Add items to cart
Go to checkout and choose Klarna
Enter your debit or credit card details
Pay in 3 instalments. The first payment will be made when your order is processed and the remaining 2 will be made every 30 days.

Bank transfer.

As soon as we receive your order, you will see our bank details to make the transfer. The shipment will be dispatched as soon as we receive your bank transfer. A SEPA transfer via online banking usually takes one working day. A SEPA transfer made in a bank usually takes 2-3 working days. You will receive a whatsapp or email message requesting a copy of the payment slip.

Payment on Delivery (COD).

COD payment is made in cash on delivery of the package. We do not accept cheques.

We ask you to keep the exact amount of cash indicated in our shipping confirmation email handy, as the courier may not have the change to give you. (Available just in Italy).

Can’t find the answer to your question here? Check the complete Klarna FAQ page. You can contact us at any time at http://klarna.com/it/servizio-clienti or download the Klarna app to start a chat.

How do I pay in 3 interest-free installments?

Select 3 interest-free instalments to split your purchase into three payments charged every 30 days from the moment your order is confirmed (usually the date of shipment). Just add your debit or credit card details if you want to use automatic payments. We’ll let you know when your payment is due so you can just relax and enjoy your purchase. View full terms.

Is there a charge for using the 3 interest-free instalments?

There are no interest charges when you use 3 interest-free instalments and no fees when you make payments according to your payment plan. If you do not make a payment on time, late fees may apply. See the product terms for more information.

Will Klarna run a credit check for 3 interest free instalments?

When you choose to pay in 3 interest-free instalments, Klarna may request a credit report from a third party. Please review the product terms for more information.

All the products you find on Miloon.eu are original. They are sold in their original packaging and their contents are unaltered. These products are imported by us directly from Korea or from official European distributors who import them on our behalf and carry out all customs formalities.

QUESTIONS ABOUT ORDERS

You can enter requests, comments and notes in the “order notes” field on the checkout page.

Your order will be shipped within 24/48 hours after receipt (weekends excluded). You will receive an email with the shipping confirmation and tracking information as soon as the package leaves our warehouse.

You can cancel an order directly after the order confirmation by sending an email to [email protected] indicating the order number and the reason for cancellation. Please note that we always try to prepare your order as soon as possible. The sooner you contact us, the greater the chance that we will still be able to cancel it. Once the order has been shipped it can no longer be cancelled.

Please check that you have entered the data correctly on the courier’s website as indicated in the message you received by email and whatsapp. Please note that before 11pm on the day of dispatch, the order is never traceable.

30-Day Right of Return.

We offer a 30-day right of return for products purchased on Miloon.eu. For all new, undamaged and unused items that you send back, you will receive a refund. You can find more information in our general terms and conditions.

DISCOUNT CODES AND PROMOTIONS

Yes, subscribe to the Miloon newsletter via the popup on the homepage or the form at the bottom of the site and you will receive an email with a 10% discount code valid on your first order.

Of course!
Discover the Miloonity program!
The Miloonity programme is a way for us to thank you for your trust by offering you a huge number of gifts and benefits. Every time you buy or talk about us, we are ready to reward you with lots of points to redeem for your favourite beauty products on sale on our platform.
As soon as you sign up, you already receive points. And that’s just the beginning: with the Miloonity programme, discounts and benefits are the order of the day. And just for you.

Find out more by visiting this link: https://www.miloon.eu/miloonity-program/

ACCOUNT

Send us an email to [email protected] with your username and registration email. We will cancel your account within a few days.

In every e-mail you receive you will find a link at the bottom of the page that allows you to unsubscribe from the newsletter. If you have already unsubscribed from all emails, please write to [email protected] with your email address and we will do so within a few hours.

If you cannot access your account, you probably do not have a registered Miloon account or you have forgotten your password. You can always reset your password by following this link and clicking on the “Forgotten password” button.