PRIVACY.

Welcome to our website www.miloon.eu (the Site).

Your privacy and the security of your personal data are very important to MILOON.EU, which is why we collect and manage your personal data with the utmost care and take specific measures to keep it safe.

Below you will find the main information on how MILOON.EU treats your personal data in relation to your navigation of yoox.com and use of the services offered. For detailed information on how MILOON.EU handles your personal data, please read our Privacy Policy.

Please also read the site’s terms and conditions, which contain detailed information about the terms and conditions of our services. Some services may be subject to specific legal terms, in which case we will provide you with the appropriate information from time to time.

Who is the Controller?
The following is the main information on the processing of your personal data carried out by ZVM s.r.l. with registered office in via Longhi 1 – 20137 Milan (Italy) P.IVA n. 10716850960 (“MILOON.EU”), as Data Controller.
For any clarification, question or need related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to our customer service via e-mail at [email protected]

What data do we process and why?
The personal data MILOON.EU processes is the data you provide us with when you place an order and purchase goods, and the data we collect while you are browsing or using the services offered on www.miloon.eu. MILOON.EU may therefore collect data about you such as personal data such as your first and last name, shipping address and billing address, browsing data and your purchasing habits.
Your personal data is processed for the following purposes
– conclude and implement the contract for the purchase of goods offered on miloon.eu;
– To provide you with the services of miloon.eu such as subscription to the newsletter;
– Allow you to register on the Site and use the services reserved for registered users;
– manage your requests sent to our Customer Service.
In the above cases, the processing of your personal data is legitimate as it is necessary to perform a contract with you or to provide you with the service you have specifically requested.
We also carry out statistical surveys and analysis using aggregate data to understand how users interact with and use the Site, and to improve our offer and services.
On the other hand, only with your express consent, we process your personal data to:
– carry out commercial and promotional communication activities
– customize the Site and commercial offers according to your interests.

Who will process your data?
Your personal data will be processed by duly trained MILOON.EU personnel in their capacity as data controller. For organisational and functional needs related to the provision of services on www.miloon.eu , your data may also be processed by our suppliers. These suppliers have been evaluated and chosen by MILOON.EU for their proven reliability and competence. Some of these suppliers may be located in non-EU countries and, in these cases, your personal data will be transferred to such countries in accordance with the guarantees provided by law.

How long do we keep your information?
We keep your personal data for a limited period of time depending on the purpose for which it was collected, after which your personal data will be irreversibly deleted or otherwise anonymised. The retention period differs depending on the purpose of the processing: for example, data collected during the purchase of goods on www.miloon.eu are processed until all administrative and accounting formalities are completed and then stored in accordance with local tax regulations (ten years), those used to send you our newsletters until you ask us to stop sending them.

What are your rights?
At any time, depending on the specific processing, you may: revoke your consent to the processing; know what personal data we hold about you, where it came from and how it is used; request that it be updated, corrected or supplemented; and, in the cases provided for by the provisions in force, request that it be deleted, restricted or oppose its processing. If you wish, you can request to receive the personal data held by MILOON.EU about you in an electronically readable format and, where technically possible, we may transfer your data directly to a third party indicated by you.

If you believe that your personal data has been processed unlawfully, you can lodge a complaint with one of the competent data protection supervisory authorities. In Italy, the complaint may be lodged with the Garante per la Protezione dei Dati Personali (http://www.garanteprivacy.it/).

This information notice may be amended and supplemented over time, so please check its contents periodically. Where possible, we will endeavour to inform you promptly of any such changes.

PRIVACY POLICY.

1. General information
Who is the Data Controller?
ZVM s.r.l. with registered office in via Longhi 1 – 20137 Milan (Italy) VAT No. 10716850960 (MILOON.EU), is the Data Controller, i.e. the entity that decides how and why to process your personal data.
You can always contact MILOON.EU by writing to [email protected]

Who is the Data Protection Officer?
MILOON.EU has appointed a Data Protection Officer.
If you wish, for any queries regarding the protection of your personal data and the exercise of your rights, you may contact MILOON.EU by e-mail at [email protected]

2. What personal data do we collect?
The categories of personal data that MILOON.EU collects and processes when you browse or shop on www.miloon.eu are as follows:
(a) we collect personal data necessary to conclude and execute your purchase on www.miloon.eu such as your first and last name, e-mail address, shipping address, billing address, telephone and payment details;
b) we collect your e-mail address when you subscribe to our newsletter service;
c) we process the personal data you provide when you contact our Customer Service to provide you with the assistance you require;
d) with your consent, we collect and use your personal data for marketing purposes;
e) when you register your Miloon account, we collect your first and last name, your email address, your password and your date of birth. If you are a registered user, we collect information about your access to the private area of the Website. With your express consent, by analysing your personal data we may process information regarding your interests and preferences with respect to our products and services, in order to present you with proposals and offers in line with your tastes. If you authenticate your Miloon account via external social networks, we collect the data required for registration/authentication from these third parties via Facebook and Google. We also collect information about you from third parties, particularly Facebook and Google+. This information includes the following categories of data: e-mail address.
f) We collect information about your navigation on www.miloon.eu, such as the pages you visit and how you interact with the individual page, and we store this information on our servers.
g) If you provide MILOON.EU with personal data of third parties, for example when you decide to buy a product to give to a friend, or to give a gift, MILOON.EU will make sure that the third party is provided with the privacy policy at the time of the first communication. Please note that the use of personal data of third parties is subject to data protection regulations.
Please note that MILOON.EU does not process personal data of minors. If you access www.miloon.eu and use the services offered by MILOON.EU you declare that you are of legal age.

3. How do we use the personal data collected?
MILOON.EU collects and processes your personal data for the following purposes:
(a) to conclude and perform the contract for the purchase of products offered on www.miloon.eu. When you make a purchase, we ask you for the personal data necessary to perform the contract execution activities, such as payment, anti-fraud checks if you choose to pay by credit or debit card, invoicing, product shipment and possible return management.
b) Registration on the Site and use of the services offered to registered users. Registration on the Site is possible by entering certain personal information, which is necessary to ensure your identification and the performance of the services offered to registered users.
c) provision of the services offered on www.miloon.eu. To this end, MILOON.EU needs to collect, in relation to each service and its characteristics, the personal data necessary to carry out the service you have requested.

d) handling requests to our Customer Service, which uses the personal data you provide to fulfil your requests for information and assistance.
(e) sending CVs. If you send us your CV in order to be considered for an application for an open position, we will only use the information contained in your CV for that purpose. Your CV will be kept for a maximum period of six months, after which it will be deleted: you can of course send us a new, updated version if you wish.
(f) Statistical analysis and surveys. We use some information about your use of the Site to carry out statistical analysis and surveys in order to improve our offer and services;
g) sending commercial and promotional communications following the purchase of one of our products, so-called soft spam. Following the purchase of one of our products on the Site, we will send to the e-mail address you have provided to us communications containing our commercial proposals on related products and services.
h) with your express consent, we may use the contact details you have given us to send you commercial communications about our products and services, to keep you up to date with news, new arrivals, exclusive products, offers and promotions. In addition, with your consent, we may use your contact details for market research and satisfaction surveys in order to improve our services and the relationship with our users. These communications will be made exclusively by e-mail.
i) Only with your consent, MILOON.EU may personalize your experience as a registered user on www.miloon.eu, by providing you with previews and offers that match your tastes and by sending you commercial communications tailored to your interests, such communications will be made only in the manner you have chosen.
If you would like to authorize the activities described in points h) and i) above and subsequently do not wish to receive further communications from MILOON.EU or would like to limit the manner in which you are contacted, you can stop these communications at any time by clicking on the “unsubscribe” link at the bottom of each communication, by logging into your MILOON.EU account or by contacting MILOON.EU.
Please note that you may receive further communications from us even after you have submitted your unsubscribe request, as some mailings may have already been scheduled, our systems may take some time to process your request.
In relation to all of the above activities, we will process your personal data mainly by means of computerised and electronic tools; the tools we use guarantee high standards of security, in full compliance with current legislation.

4. Your MILOON.EU profile
When creating your MILOON.EU profile, we offer you the following services:
– My orders: track the shipment of your orders, change or return items that are not suitable for you and view your order history.
– My whislist: save the items you want most and keep an eye on their availability.
– My data: manage your registration data.
– My addresses: save or edit your addresses so that you always have them at hand and can complete your purchases more quickly.
With your express consent, MILOON.EU may customise your experience and the content of commercial communications and offers you see when you browse www.miloon.eu as a registered user, according to your interests. This activity makes it easier for you to find products and services that are of greater interest to you and at the same time improves our offerings to you. In particular, information about your past purchases and information about the sections of the Site you visit most often or the services you use most frequently helps us to understand which products and services you are most interested in.
In order to ensure that the information we hold is correct and allows us to carry out the above activities properly, we encourage you to access the My Account section and update it as necessary.

5. Legal basis of processing
We process your personal data only in the presence of one of the conditions provided for by the regulations in force, and in particular
a) for the conclusion and performance of a contract to which you are a part of.

When we process your data for the purpose of concluding a purchase contract to which you are a party, we take care to use only the minimum information necessary to perform the contract. This basis legitimises the processing of personal data that takes place in the following activities:
– conclusion and execution of a purchase contract for the products offered on www.miloon.eu;
– registration on the Site and use of services reserved for registered users;
– provision of services offered on www.miloon.eu;
– management of your requests by our Customer Service.
Providing your personal data for these activities is a contractual obligation. You are free to provide us with your data, but if you do not provide us with the requested data, we will not be able to conclude or implement the contract and your requests. This means that you will not be able to purchase products and services from MILOON.EU and MILOON.EU will not be able to process your requests;
b) to fulfil a legal obligation.
If you enter into a contract for the purchase of goods on www.miloon.eu, your data will be processed in order to fulfil MILOON.EU’s legal obligations in accordance with the tax and other regulations to which MILOON.EU is subject. You are free to decide whether or not to enter into a contract and whether or not to provide us with your data, but if you do enter into a contract your data will be necessary and will be processed in order to comply with the aforementioned legal obligations to which MILOON.EU is subject.
The processing of voluntarily submitted CVs for the purpose of evaluating candidates for a possible job with MILOON.EU is lawful as it is expressly authorised by law, which specifies that in such cases the consent of the data subject is not required. You are free to provide us with your CV or not, but without it we will not be able to evaluate your application for a job with MILOON.EU;
(c) for our legitimate interest.
Some of your personal data when you purchase products on www.miloon.eu by credit or debit card may be processed for anti-fraud purposes: we have a legitimate interest in doing so to prevent and prosecute fraudulent activities.
d) on the basis of your consent.
We will only carry out the following processing where you have given us your express consent:
– carrying out marketing activities and opinion polls and market research;
– analysing your navigation and consumption habits as part of the use of your Miloon profile in order to personalise your experience on our Website.
Providing us with your personal data for these activities is completely optional. You are free to provide us with your data for these purposes or not, but without this it will not be possible for MILOON.EU to carry out marketing activities, opinion polls and market research, and analysis of your habits.

6. Who will process your data?
Your personal data will be processed by MILOON.EU’s internal staff who are specifically trained and authorized to process them.
Your personal data will also be passed on to third parties that we use to provide our services; these third parties have been properly selected and offer sufficient guarantees of compliance with the rules on the processing of personal data. These third parties have been designated as data controllers and they perform their activities according to the instructions given by MILOON.EU and under its control.
The third parties in question belong to the following categories: bank operators, internet providers, companies specialising in computer and telematic services; couriers; companies carrying out marketing activities; companies specialising in market research and data processing.
Your data may be disclosed to the police and to judicial and administrative authorities, in accordance with the law, for the detection and prosecution of criminal offences, the prevention and protection against threats to public security, to enable MILOON.EU to ascertain, exercise or defend a right in court, and for other reasons connected with the protection of the rights and freedoms of others.

7. Web push notification

Depending on the device you are browsing from, you may receive, with your consent, push notifications about our offers, news, your wish list and your shopping cart.

To deactivate the notifications, depending on the platform and/or browser used, please follow the steps below:
– Desktop: Right-click on the notification > disable notifications from www.miloon.eu
– Mobile: Access the notification centre > Site settings > Notifications > Block notifications from www.miloon.eu
– Common browsers:

– Chrome: Settings > Show Advanced Settings > Privacy – Content Settings > Notifications – Manage Exceptions > Enter www.miloon.eu and select “Block”
– Firefox: Options > Contents > Notifications – Choose > www.miloon.eu – “Block”.
– Safari: Preferences > Notifications > Here set the selector to “Reject”.

8. Extra-EU data transfer
Some of the third parties listed in the “Who will process your data?” paragraph above may be located in countries outside the European Union that nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi#1).
The transfer of your personal data to countries that are not part of the European Union and that do not ensure an adequate level of protection will be carried out only after MILOON.EU and such entities have entered into specific agreements, containing appropriate safeguards and guarantees for the protection of your personal data called “standard contractual clauses”, also approved by the European Commission, or if the transfer is necessary for the conclusion and performance of a contract between you and MILOON.EU (for the purchase of goods offered on our Site, for the registration to the Site or the use of services on the Site) or for the management of your requests.

9. How long do we keep the data?
We keep your personal data for a limited period of time, which varies depending on the type of activity that involves the processing of your personal data.
After this period, your data will be permanently deleted or otherwise irreversibly anonymised.
Your personal data is stored in accordance with the terms and criteria set out below:
a) data collected to conclude and execute contracts for the purchase of goods on www.miloon.eu: until the conclusion of the administrative-accounting formalities. Data related to invoicing will be stored for ten years from the date of invoicing;
b) registered User data: data will be kept until you request the deletion of your Miloon profile;
c) data relating to payment: until the payment is certified and the relevant administrative-accounting formalities have been completed following the expiry of the right of withdrawal and the terms applied to contest the payment;
d) data collected in the context of the use of services offered on www.miloon.eu: these data are retained until the termination of the service or the cancellation of the subscription to the service by the User;
e) data related to user requests to our Customer Service: data useful to assist you will be stored until your request is satisfied;
f) CVs: for six months from receipt;
g) data used for commercial communication activities towards users who purchase products on www.miloon.eu (soft spam): these data are kept until the service is terminated or the user exercises his/her opposition by unsubscribing;
h) data provided for commercial communication activities, opinion polls and market research: until the user requests the termination of the activity and in any case within 2 years from the user’s last interaction of any kind with MILOON.EU;
i) data used to personalize the Site and to show personalized commercial offers: until the user requests termination of the activity and in any case within two years from the user’s last interaction of any kind with MILOON.EU;
j) data used for market research and satisfaction surveys: until the User requests the termination of the activity.
In any case, for technical reasons, the termination of the processing and the consequent definitive cancellation or irreversible anonymization of the relevant personal data will be final within thirty days from the above terms.

10. Your rights
You can exercise your rights at any time with regard to the specific processing of your personal data by MILOON.EU. Please find below their general description and how to exercise them.
(a) Access to and amendment of your data: you have the right to access your personal data and to ask for it to be corrected, amended or supplemented with other information. If you wish, we will provide you with a copy of the data we hold about you.

b) Revoking your consent: you may revoke at any time a consent you have given for the processing of your personal data in relation to any activity with marketing purposes. In this regard, we remind you that marketing activities include sending commercial and promotional communications, conducting market research and surveys to measure satisfaction in order to customise the website and commercial offers according to your interests. Once we have received your request, we will promptly cease to process your personal data based on your consent, while other processing operations or those based on other assumptions will continue to be carried out in full compliance with the provisions in force.
c) Object to the processing of your data: you have the right to object at any time to the processing of your personal data carried out on the basis of a legitimate interest on our part, by explaining to us the reasons justifying your request; MILOON.EU will have to assess the reasons for your request before granting it.
d) Deletion of your data: in the cases provided for by the applicable legislation, you may request the deletion of your personal data. After receiving and evaluating your request, if legitimate, we will promptly stop processing and delete your personal data.
e) Request that the processing of your personal data be temporarily restricted: in this case MILOON.EU will continue to store your personal data but will not process them, unless you request otherwise and exceptions are provided for by law. You can obtain the restriction of processing when you contest the accuracy of your personal data, when the processing is unlawful but you object to the deletion of your data, when we no longer need your data but you need it to exercise your rights in court and when you object to the processing, during the period in which we evaluate the reasons for your request.
f) Requesting your data or transferring it to a party other than MILOON.EU (“right to data portability”). You can request to receive your data that we process on the basis of your consent or on the basis of a contract with you in a standard format. If you wish, where technically possible, we may at your request transfer your data directly to a third party specified by you.
In order to exercise some of your rights described above, you can access your account or alternatively you can contact us by email at [email protected]
In order to ensure that our users’ data is not violated or used unlawfully by third parties, before accepting your request to exercise one of the above rights, we will ask you for certain information to ensure your identity.

11. Security measures
We protect your personal data with specific technical and organisational security measures to prevent your personal data from being used unlawfully or fraudulently. In particular, we use security measures that ensure: the pseudonymisation or encryption of your data; the confidentiality, integrity and availability of your data as well as the resilience of the systems and services that process your data; and the ability to restore your data in the event of a data breach. In addition, MILOON.EU is committed to regularly testing, verifying and evaluating the effectiveness of technical and organizational measures to ensure continuous improvement in security of processing.

12. Complaints
If you believe that the processing of your personal data has been unlawfully carried out, you may lodge a complaint with one of the competent data protection supervisory authorities.
In Italy, a complaint may be lodged with the Garante per la Protezione dei Dati Personali.
More information on how to submit a complaint is available on the Garante’s website at http://www.garanteprivacy.it.

13. Changes to this policy
The constant evolution of our services may lead to changes in the characteristics of the processing of your personal data described so far. Consequently, this privacy policy may be subject to changes and additions over time, which may also be necessary with reference to new legislation on the protection of personal data.
We therefore invite you to periodically check its contents: where possible, we will endeavour to inform you promptly of any such changes and their consequences.
The updated version of the Privacy Policy will in any case be published on this page, indicating the date it was last updated.

14. Legal references and useful links
The processing of your personal data is carried out by MILOON.EU in full compliance with the relevant rules set out in Regulation (EU) 2016/679 General Data Protection Regulation, the Italian data processing regulations and the provisions of the Italian supervisory authority (http://www.garanteprivacy.it).

15. In order to offer you Klarna’s payment methods, at checkout we may transfer your personal data in the form of contact and order details to Klarna so that Klarna can assess whether you are eligible for their payment methods and customise those payment methods for you. Your transferred personal data is processed in line with Klarna’s privacy policy.