Shipping Costs Italy + Europe Zone
Shipping within 24/48 hours (weekends excluded). You will receive an email and a WhatsApp message with shipping confirmation and tracking information as soon as the parcel leaves our warehouse. Delivery within 24/48 hours (weekends excluded). Deliveries are not scheduled by appointment, but you can include requests, comments, and notes in the ‘order notes’ field on the checkout page; we will pass them on to the courier, although we cannot alter the delivery schedule for your area.
| COUNTRY | COURIER | COSTS |
|---|---|---|
| Italy | GLS/BRT FermoPoint | € 4,99 on all domestic orders. Free Shipping on orders over € 49,00 (24/48 h*) |
| France | DPD/GLS | Starting from € 6,99. Free Shipping on orders over € 70,00 (48/72 h*) |
| Germany | DPD/GLS | Starting from € 6,99. Free Shipping on orders over € 70,00 (48/72 h*) |
| Spain | DPD/GLS | Starting from € 6,99. Free Shipping on orders over € 70,00 (48/72 h*) |
| Austria | DPD/GLS | Starting from € 6,99. Free Shipping on orders over € 70,00 (48/72 h*) |
| Belgium | DPD/GLS | Starting from € 6,99. Free Shipping on orders over € 70,00 (48/72 h*) |
| Netherland | DPD/GLS | Starting from € 6,99. Free Shipping on orders over € 70,00 (48/72 h*) |
Shipping Costs Europe Zone 2
| COUNTRY | COURIER | COSTS |
|---|---|---|
| Estonia | DPD | Starting from € 8,99. Free Shipping on orders over € 90,00 (48/72 h*) |
| Lituania | DPD | Starting from € 8,99. Free Shipping on orders over € 90,00 (48/72 h*) |
| Lettonia | DPD | Starting from € 8,99. Free Shipping on orders over € 90,00 (48/72 h*) |
| Svezia | DPD | Starting from € 8,99. Free Shipping on orders over € 90,00 (48/72 h*) |
| Repubblica Ceca | DPD | Starting from € 8,99. Free Shipping on orders over € 90,00 (48/72 h*) |
| Altri paesi dell’Unione Europea ZONA 2 | DPD | Starting from € 8,99. Free Shipping on orders over € 90,00 (48/72 h*) |
Working days: Monday to Friday, excluding public holidays, except in cases of force majeure or delays during transit.
Gls Flex Delivery:
You will be constantly updated on the status of your shipment. Through a link sent via email, you can access a management area—both before and after the delivery attempt—where you can choose from up to 5 customization options:
– Reschedule the delivery date: You can select a new delivery date.
– Choose a pickup point at a GLS Depot or GLS Shop: You can opt to have your parcel delivered to a GLS Depot or GLS Shop within the service area of the depot assigned to the original delivery address.
– Provide an alternative delivery address.
– Specify a safe place for delivery: You can choose to have the parcel left in a safe location (e.g., garden, garage, balcony) at the same delivery address.
– Authorize delivery to a neighbor: You can choose to have the parcel delivered to a neighbor.
Parcel Points:
If you’re worried you won’t be home when the courier attempts delivery, you can have your parcel sent to the nearest BRT Fermo Point. It’s very simple—just click on BRT Fermo Point at checkout and select your preferred pickup location.
Return:
Returns will be accepted for up to 30 days from the date of receipt by the customer. The customer is required to notify us via email before returning the item, only in the following cases:
-
Receipt of an incorrect item
-
The item did not arrive as expected (e.g., damaged product)
-
The customer wishes to request a replacement
Returned products must be in their original packaging, securely packed, undamaged, and unused. This means the item(s) must be safely packed in a cardboard box to protect them during transit—ideally the same box used for shipping to the customer.
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